Topic outline

  • Negotiation Skills

    This course provides an overview of all significant aspects and considerations of negotiation skills for managers, supervisors, superintendent whose negotiation expertise is critical to the success of their organization. The course is also beneficial for those whose job depends on their ability to negotiate and secure satisfactory, who need to deliver clear messages, staff whose job demands frequent communication with groups and those who want to strengthen their communication skill and enhance their ability to interact with others.

    Negotiation Skills

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on negotiation skills Define types of negotiations
      Define the negotiation cycle phases Define the skills needed for successful negotiation
      Select appropriate negotiation strategies and tactics according to the situation Recognize the best negotiation techniques based on personality of the counter party
      Apply negotiation skills with others to achieve desired outcomes Discuss shared values of successful organizations, business negotiation and negotiation objectives
      Carryout constructive approach to business negotiation, the golden rule of negotiations and tendering process Prepare and manage tender processes and contracts as organise the tenders and discuss tendering process/contract clause coverage
      Secure a better bargain, adjust long-term contracts, resolve contract disputes and plan for contract negotiations Apply negotiation planning and identify the scope of the negotiations and the means of acquiring data
      Carryout negotiation styles, personal style assessment, setting the corporate objectives and personal objectives of the negotiators Identify the negotiating team including the structure for negotiations and common pitfalls in negotiation
      Employ cooperative negotiation and identify interpersonal skills of the effective negotiator and the effective negotiator Apply the five steps model, discuss the Best Alternative to a Negotiated Agreement (BATNA) and resolve contract disputes
      • Course Description

        Complex negotiations require sophisticated techniques, especially if the end result is to achieve a win for all parties.  In order to know upfront how to approach these challenging negotiations with the best chance of success, managers as you are, need to be well prepared for all scenarios.  What’s more, you should be ready for the tactics often used by difficult negotiators to try to manipulate the outcome in your favor.
        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of negotiation skills. It covers the shared values of successful organizations, business negotiation and negotiation objectives; the constructive approach to business negotiation; the golden rule of negotiations and tendering process; preparing and managing tender processes and contracts; organizing tenders; the tendering process/contract clause coverage; securing a better bargain; adjusting long-term contracts; resolving contract disputes and planning for contract negotiations; the negotiation planning; the scope of the negotiations and the means of acquiring data; the negotiation styles and personal style assessment; and setting the corporate objectives and personal objectives of the negotiators.
        During this interactive course, participants will learn the negotiating team including the structure for negotiations and common pitfalls in negotiation; cooperative negotiation; the interpersonal skills of the effective negotiator; the effective negotiator; the five steps model; the Best Alternative to a Negotiated Agreement (BATNA); and resolving contract disputes.