Topic outline

  • Developing Your Emotional Intelligence

    This course provides an overview of all significant aspects and considerations of emotional intelligence development for managers, section leaders, team leaders, superintendents, engineers, heads of departments, unit supervisors and other technical staff involved in strategic management, return on investment, human resource, training, career development, work force utilization and other specialist functions.

    Developing Your Emotional Intelligence

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on emotional intelligence development Understand the EI framework and how you benefit from emotional intelligence
      Gaining personal insight into your EI competencies through a self-assessment Understand the benefits and hallmarks of the five components of EI: self-awareness
      Knowing one’s emotions, strengths, weaknesses, drives, values, and goals and their impact on others Understand self-regulation - controlling or redirecting disruptive emotions and impulses
      Understand motivation - being driven to achieve for the sake of achievement Understand empathy - considering others feelings, especially when making decisions
      Understand social skill - managing relationships to move people in desired directions Identify areas for improvement as well as effective strategies and specific steps for developing EI components
      Discuss the nature of intelligence and the human brain Differentiate right-brain versus left-brain thinking
      Identify the 4 levels of the human brain Describe intellect versus ability including the components of intelligence
      Define perception and discuss its laws and principles Discuss traditional versus modern thinking as well as carryout creativity, innovation and the structured thinking process
      Determine western and vertical thinking, the six-step of decision-making process and the 11-step of problem-solving process Recognize the limitations of vertical thinking, use vertical thinking as well as apply creative thinking and lateral thinking
      Improve the process, overcome dominating ideas and explain the principle of lateral thinking Describe the situation and perform problem analysis using lateral thinking
      Identify self-imposed boundaries and employ problem solving and techniques to force a search for alternatives Use the chance model, generate ideas by chance and apply techniques for evaluating ideas
      Illustrate mindsets and paradigms and identify the types of thinking and strategic conversation model Recognize the multiple human intelligences, seven intelligences and implications of the seven-intelligences and learning
      Differentiate good memory versus bad memory as well as discuss the purpose of sensory memory and memory tools and techniques Use the whole mind to remember and apply mind mapping and the steps in creating a mind map
      Carryout various tips for improving mind maps, the metacognitive mapping and emotional intelligence Identify the key ingredients for understanding including personal competence and social competence
      Employ proper application of emotional intelligence and its competencies as well as self-management and development and self-directed change Build personal implementation plan and career development plan
      • Course Description

        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of developing your emotional intelligence. It covers the nature of intelligence and the human brain; the right-brain versus left-brain thinking; the 4 levels of the human brain; the intellect versus ability including the components of intelligence; the perception and its laws and principles; the traditional versus modern thinking as well as creativity, innovation and the structured thinking process; the western and vertical thinking; the six-step of decision-making process; and the 11-step of problem-solving process.
        Further, the course will also discuss the impact of effective communication and the important aspects to focus on in the workplace; avoiding misunderstanding, providing direction, applying healthy culture, encouraging accountability and improving internal communications; getting employees buy-in, making objectives and goals public, using on-line tools instead of meetings, establishing regular processes and training people in the language of sharing; using mobile tools; surveying the employees; the passive, aggressive and assertive; practice giving assertive responses; dealing with demands and criticism; and giving and receiving compliments
        Further, the course will also discuss the limitations of vertical thinking, the creative thinking and lateral thinking; improving the process, overcoming dominating ideas and the principle of lateral thinking; the situation and problem analysis using lateral thinking; the self-imposed boundaries; problem solving and techniques to force a search for alternatives; the chance model; generating ideas by chance; the  techniques for evaluating ideas; the mindsets and paradigms; the types of thinking and strategic conversation model; the multiple human intelligence; the seven intelligence and implications of the seven-intelligence and learning; the good memory versus bad memory; the purpose of sensory memory; and the memory tools and techniques.
        During this interactive course, participants will learn the use of the whole mind to remember; the mind mapping and the steps in creating a mind map; the various tips for improving mind maps; the metacognitive mapping and emotional intelligence; the key ingredients for understanding; the personal competence and social competence; the proper application of emotional intelligence and its competencies;  the self-management and development and self-directed change; and building personal implementation plan and career development plan.