Topic outline

  • Developing Your Emotional Intelligence

    This course provides an overview of all significant aspects and considerations of emotional intelligence development for managers, section leaders, team leaders, superintendents, engineers, heads of departments, unit supervisors and other technical staff involved in strategic management, return on investment, human resource, training, career development, work force utilization and other specialist functions.

    Developing Your Emotional Intelligence

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on emotional intelligence development Understand the EI framework and how you benefit from emotional intelligence
      Gaining personal insight into your EI competencies through a self-assessment Understand the benefits and hallmarks of the five components of EI: self-awareness
      Knowing one’s emotions, strengths, weaknesses, drives, values, and goals and their impact on others Understand self-regulation - controlling or redirecting disruptive emotions and impulses
      Understand motivation - being driven to achieve for the sake of achievement Understand empathy - considering others feelings, especially when making decisions
      Understand social skill - managing relationships to move people in desired directions Identify areas for improvement as well as effective strategies and specific steps for developing EI components
      Discuss the nature of intelligence and the human brain Differentiate right-brain versus left-brain thinking
      Identify the 4 levels of the human brain Describe intellect versus ability including the components of intelligence
      Define perception and discuss its laws and principles Discuss traditional versus modern thinking as well as carryout creativity, innovation and the structured thinking process
      Determine western and vertical thinking, the six-step of decision-making process and the 11-step of problem-solving process Recognize the limitations of vertical thinking, use vertical thinking as well as apply creative thinking and lateral thinking
      Improve the process, overcome dominating ideas and explain the principle of lateral thinking Describe the situation and perform problem analysis using lateral thinking
      Identify self-imposed boundaries and employ problem solving and techniques to force a search for alternatives Use the chance model, generate ideas by chance and apply techniques for evaluating ideas
      Illustrate mindsets and paradigms and identify the types of thinking and strategic conversation model Recognize the multiple human intelligences, seven intelligences and implications of the seven-intelligences and learning
      Differentiate good memory versus bad memory as well as discuss the purpose of sensory memory and memory tools and techniques Use the whole mind to remember and apply mind mapping and the steps in creating a mind map
      Carryout various tips for improving mind maps, the metacognitive mapping and emotional intelligence Identify the key ingredients for understanding including personal competence and social competence
      Employ proper application of emotional intelligence and its competencies as well as self-management and development and self-directed change Build personal implementation plan and career development plan

      • Course Description

        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of developing your emotional intelligence. It covers the nature of intelligence and the human brain; the right-brain versus left-brain thinking; the 4 levels of the human brain; the intellect versus ability including the components of intelligence; the perception and its laws and principles; the traditional versus modern thinking as well as creativity, innovation and the structured thinking process; the western and vertical thinking; the six-step of decision-making process; and the 11-step of problem-solving process.
        Further, the course will also discuss the impact of effective communication and the important aspects to focus on in the workplace; avoiding misunderstanding, providing direction, applying healthy culture, encouraging accountability and improving internal communications; getting employees buy-in, making objectives and goals public, using on-line tools instead of meetings, establishing regular processes and training people in the language of sharing; using mobile tools; surveying the employees; the passive, aggressive and assertive; practice giving assertive responses; dealing with demands and criticism; and giving and receiving compliments
        Further, the course will also discuss the limitations of vertical thinking, the creative thinking and lateral thinking; improving the process, overcoming dominating ideas and the principle of lateral thinking; the situation and problem analysis using lateral thinking; the self-imposed boundaries; problem solving and techniques to force a search for alternatives; the chance model; generating ideas by chance; the  techniques for evaluating ideas; the mindsets and paradigms; the types of thinking and strategic conversation model; the multiple human intelligence; the seven intelligence and implications of the seven-intelligence and learning; the good memory versus bad memory; the purpose of sensory memory; and the memory tools and techniques.
        During this interactive course, participants will learn the use of the whole mind to remember; the mind mapping and the steps in creating a mind map; the various tips for improving mind maps; the metacognitive mapping and emotional intelligence; the key ingredients for understanding; the personal competence and social competence; the proper application of emotional intelligence and its competencies;  the self-management and development and self-directed change; and building personal implementation plan and career development plan.

        • Module 01 - The Human Brain

          Contents:
            • Module 1 Developing Your Emotional Intelligence
            • Course Objectives
            • The Human Brain
            • The Nature of Intelligence
            • The Human Brain
            • Video: Brain 101 | National Geographic
            • Right-Brain vs. Left-Brain Thinking
            • The Human Brain – 4 Levels
            • Intellect versus Ability
            • Intelligence
            • Exercise: Problem Solving
            • The Girl and the Pebble
            • The Pebble Story
            • Solutions
            • What Would you Recommend to the Girl to do?
            • What the girl did:
            • Moral of the Story
            • Video: What's the Difference Between the Right Brain and Left Brain?
            • Module Quiz

          • Module 02 - Intelligence

            Contents:
              • Video: 9 Types of Intelligence
              • The Components of Intelligence:
              • Perception – Definitions
              • Perception
              • Laws & Principles of Perception
              • The Concept of Meaning
              • Principles of Perception
              • Recommended Game for your Team
              • Purpose
              • Objective
              • What You Need
              • Setup
              • Timing
              • Discussion
              • Traditional versus Modern Thinking
              • Video: Game of your Mind - What is Perception?
              • Module Quiz

            • Module 03 - Creativity and Innovation

              Contents:
                • Video: Howard Gardner on Mind, Brain, and Education
                • Creativity
                • Innovation
                • Creativity and Innovation
                • Tradition vs Innovation
                • Video: Problem Solving - Thinking Outside of the Box!
                • Module Quiz

              • Module 04 - Vertical Thinking

                Contents:
                  • The Structured Thinking Process
                  • Western Thinking
                  • Vertical Thinking
                  • Vertical Thinking Processes
                  • The Six-Step Decision Making Process
                  • The 11-Step Problem Solving Process
                  • Video: How To Have Better Creative Thinking
                  • Limitations of Vertical Thinking
                  • Use of Vertical Thinking
                  • Exercise for your team: Problem Solving
                  • Goal
                  • Steps
                  • Variation
                  • Video: Lateral Thinking: Generate Brilliant Ideas
                  • Module Quiz

                • Module 05 - Lateral Thinking

                  Contents:
                    • Lateral Thinking vs. Vertical Thinking
                    • Video: Lateral Thinking with Edward de Bono
                    • Improving a Process
                    • Lateral Thinking vs Vertical Thinking
                    • Domination of Ideas
                    • Overcoming Dominating Ideas
                    • Principles of Lateral Thinking
                    • 1st Principle of Lateral Thinking
                    • Principle of Thinking
                    • Describing the Situation
                    • 2nd Principle of Lateral Thinking – Search for Different Ways of Looking at things
                    • Problem Analysis using Lateral Thinking
                    • Self-Imposed Boundaries
                    • Exercise
                    • Problem Solving
                    • Techniques to Force a Search for Alternatives
                    • 3rd Principle of Lateral Thinking – Relaxation of Vertical Thinking
                    • 4th Principle of Lateral Thinking – The Use of Chance
                    • Video: These Lateral Thinking Tests Will Blow Your Mind
                    • Module Quiz

                  • Module 06 - Chance Model and Types of Thinking

                    Contents:
                      • Using the Chance Model
                      • Generating Ideas by Chance
                      • Techniques for Evaluating Ideas
                      • Thinking
                      • Mindsets and Paradigms
                      • Video: The Most Powerful Mindset for Success
                      • Paradigm
                      • The Paradigm
                      • The Paradigm & Strategy
                      • Types of Thinking
                      • Video: Is Your Thinking Unique Or Average? A Personality Test
                      • Module Quiz

                    • Module 07 - Strategic Conversation Model

                      Contents:
                        • A New Approach to Strategic Planning
                        • Gardner’s 7 Intelligence Theory
                        • Multiple Human Intelligences
                        • Gardner’s Seven-Intelligences
                        • The Seven Intelligences
                        • Recommended Game for your Team
                        • The Seven Intelligences Profile
                        • Video: Howard Gardner on Multiple Intelligences
                        • Implications of the Seven-Intelligences and Learning
                        • Video: 8 Intelligences - Theory of Multiple Intelligences Explained - Dr. Howard Gardner
                        • Module Quiz

                      • Module 08 - Building Memory

                        Contents:
                          • How We Learn
                          • Building Memory
                          • Good Memory vs Bad Memory
                          • Memory
                          • Purpose of Sensory Memory
                          • Purpose of Short-Term Memory
                          • Short Term Memory Concepts
                          • The Magical Number
                          • The Purpose of Long Term Memory
                          • Memory Tools and Techniques
                          • Video: Where does long-term memory come from?
                          • Memory Tools and Techniques
                          • Mnemonics
                          • Using Your Whole Mind to Remember
                          • The 3 “R’s” & SQ3R
                          • Mind Maps
                          • Uses of Mind Maps
                          • Elements of a Mind Map
                          • Steps in Creating a Mind Map
                          • Tips for Improving Mind Maps
                          • The Metacognitive Mapping
                          • Video: How To Use A Mind Map
                          • Module Quiz

                        • Module 09 - Emotional Intelligence

                          Contents:
                            • Video: Developing Emotional Intelligence
                            • Why Do We Need Emotional Intelligence?
                            • Key Ingredients for Understanding
                            • Building Emotional Intelligence
                            • Personal Competence
                            • Social Competence
                            • Social Competence (Social Skills)
                            • The application of EI
                            • EI Competencies
                            • EI and Impact of Culture
                            • EI and Impact of Group Influence
                            • EI and Personal Development
                            • Video: Why is Emotional Intelligence Important at Work?
                            • Module Quiz

                          • Module 10 - Self Management and Development

                            Contents:
                              • Video: 3 Habits That Will Change Your Life
                              • Self Management and Development
                              • Self Directed Change
                              • Self Management & Development
                              • Video: Self Management Skills: How to Manage Yourself for Success (90 Tips)
                              • Module Quiz

                            • Module 11 - Case Studies

                              Contents:
                                • Module 11 Case Studies

                              • Post-Test

                                Kindly complete the post-test to assess your knowledge about the topic after the course.