Topic outline

  • Teamwork Fundamentals

    This course provides a fundamental knowledge on teamwork for managers, superintendents, engineers, heads of departments, team leaders and unit supervisors. The course will be additionally of value to staff in support or advisory functions in areas such as strategy, policy, organization, audit, welfare, and projects. Further, the course is very important for senior and middle management staff who need address the strategic challenges facing sustainable business.

    Teamwork Fundamentals

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain a fundamental knowledge on teamwork Understand the value of teamwork both for individual and organizations
      Identify the purposes and functions of the Johari window as a model of self-disclosure and self-awareness Understand what team work is and the stages of forming an effective team (forming, norming, storming, performing, adjourning)
      Understand his/her role within the team and contribute to accomplishing team goals by completing their share of work in a timely manner Understand the importance of team’s objectives and how they impact teamwork (e.g. need for the project, expected outcomes, deadline, budget, roles and responsibilities of team members, etc.)
      Understand and have practiced how to share knowledge and report progress with your co-workers Understand and have practiced the importance of prioritizing his/her work while ensuring the team is not impacted and the various factors in shaping team performance
      Understand the cultural dimensions as used by Hofstede and how they differ for the various cultures working in the K-group Learn to support others on his/her team by offering help as needed and become a reliable member of the team
      Learn how engage in collaborative group discussions while respecting others’ views and inputs Understand the tools available in the K-group for team collaboration
      Be able to define the different types of diversity and culture and the different types of stereotypes that cause cross-cultural misunderstanding Understand and have practiced how to communicate effectively with cross cultural teams
      Identify the skills required, accomplish a goal and apply teamwork, delegation, efficiency, ideas and support Communicate the value of collaboration, take advantage of multiple skill sets and promote friendly pressure to get done on tim
      Illustrate Johari window model, form a team and characterize high-performing teams Categorize encourager, compromiser, leader, summarizer/clarifier, ideas person, evaluator and recorder
      Apply knowledge sharing and discuss the importance of prioritizing Encourage everyone’s participation, get attention to get buy-in, apply persuasion, negotiation and make decisions
      Recognize cultural dimensions, trust each other, clarify roles, communicate openly and effectively, appreciate diversity and balance the team's focus Identify communication barriers, cultural communication barriers, language barriers, hostile stereotypes and behavior differences
      Communicate effectively with cross cultural teams, develop awareness of individual cultures and demand mutual acceptance Avoid workplace conflict, prevent conflict and apply teamwork in problem solving strategies
      • Course Description

        Organizations are complex networks of human interaction and at the end it is always people that make things work. If they are willing to cooperate as a team, a system will change and thrive. If they are not, it will die.  Teams provide the social “glue” in organizations that melds together people, processes, and technologies to produce services or products. Organizations cannot function without teams.  However, teams must be designed and managed properly in order to fit organizational cultures and strategies. 
        Of all the challenges faced by organizations today, teamwork ranks as one of the biggest and most critical. With organizations increasingly dependent on high-performance teams for virtually every imaginable activity, teamwork has become a major business strategy and getting teams to work an absolute necessity.  This interactive course is designed to give participants a lasting capability to work together in powerful and productive teams.

        This E-Learning course is designed to provide participants with the fundamental knowledge and skills of team work. It will cover the personal styles and the value of teamwork both for individual and organizations.

        Further, the course will also discuss the skills required, accomplish a goal and apply teamwork, delegation, efficiency, ideas and support; communicating the value of collaboration, taking advantage of multiple skill sets and promoting friendly pressure to get done on time; the Johari window model, forming a team and characterize high-performing teaming; categorizing encourager, compromiser, leader, summarizer/clarifier, ideas person, evaluator and recorder; and applying knowledge sharing and the importance of prioritizing.

        • Module 01 - Teamwork

            • Teamwork Fundamentals
            • Course Objectives
            • Introduction
            • Skills Required
            • Accomplishing a Goal
            • Module 1: Teamwork
            • Delegation
            • Efficiency
            • Ideas
            • Support
            • Life is a Team Sport
            • Better Results Through Teamwork
            • 5 Reasons Why Effective Teamwork is Important for all Organisations – Video
            • Case Study #1 - The Most Versatile Asset In Your Organisational Toolbox
            • Background
            • Tools & Approach
            • Outcome
            • The Importance of Teamwork in Entrepreneurship – Video
            • Module Quiz
          • Module 02 - Collaboration

              • Communicating the Value of Collaboration
              • It’s More Efficient
              • Collaboration – Video
              • Takes Advantage of Multiple Skill Sets
              • It’s Faster
              • It Promotes Friendly Pressure to get Done on Time
              • Productivity Doesn’t Depend on one Person
              • Take Advantage of Ongoing Feedback
              • It Increases Learning Opportunities
              • It Can Solidify Accountability
              • It lets People Share the Lows and Highs
              • The 7 Keys to Creative Collaboration - Video
              • It Promotes Synergy
              • Case study #2 How Wales’ top digital agency used Teamwork to make project time accountable
              • How Wales’ top digital agency used Teamwork to make project time accountable
              • Module Quiz
            • Module 03 - Johari Window Model

                • Johari Window
                • Johari Adjectives
                • Johari Window Four Regions
                • Johari Quadrant 1
                • Johari Quadrant 2
                • Johari Quadrant 3
                • Johari Quadrant 4
                • Johari Window Example - Increasing Open Area Through Feedback Solicitation
                • Johari Window Model - Example for New Team Member or Member Within a New Team
                • The Johari Window Model
                • Case study #3: The Johari Window Model – The Case for Cigarettes and Alcohol in the Workplace
              • Module 04 - Forming a Team

                  • Forming
                  • Storming
                  • Five-Stage Team Building Model – Video
                  • Norming
                  • Performing
                  • Adjourning
                  • Using the Tool
                  • Key Points
                  • Characteristics of High-Performing Teams Include the Following
                  • Case study #4 Getting the Group to Work as a Team
                  • Getting the Group to Work as a Team
                  • Video: Teams versus Groups
                  • Module Quiz
                • Module 05 - The Roles People Play & Organizational Goals

                    • The Roles People Play & Organizational Goals
                    • The Roles People Play
                    • Encourager
                    • Compromiser
                    • Leader
                    • Summarizer/Clarifier
                    • Ideas Person
                    • Evaluator
                    • Recorder
                    • Qualities of an Effective Team Member – Video
                    • Destructive or Selfish Group Roles to Avoid!
                    • Organizational Goals Serve
                    • Organizational Goals
                    • Case study #5 Hitting a Performance Target
                    • Video: Organizational goals
                    • Module Quiz
                  • Module 06 - Knowledge & Effective Team

                      • Knowledge Sharing
                      • Flow or Transfer
                      • Explicit Knowledge
                      • Tacit Knowledge
                      • Embedded Knowledge
                      • Benefit from Sharing Knowledge
                      • The Importance of Prioritizing
                      • A,B,C, 1,2,3 Method of Prioritizing
                      • Effective Team
                      • Video: Culture of Employee Engagement
                      • Case study #6 Keeping The Edge Sharp
                      • Module Quiz
                    • Module 07 - Encourage Everyone’s Participation

                        • Persuasion
                        • Negotiation
                        • Make Decisions
                        • Cultural Dimensions
                        • Power Distance Index (PDI)
                        • Individualism versus Collectivism (IDV)
                        • Masculinity versus Femininity (MAS)
                        • Uncertainty Avoidance Index (UAI)
                        • Pragmatic versus Normative (PRA)
                        • Indulgence Versus Restraint (IVR)
                        • Video: How To Cope With Work Stress
                        • Case study #7 We Care Too Much!
                        • Module Quiz
                      • Module 08 - Have a Common Purpose and Goal

                          • Trust Each Other
                          • Clarify Roles
                          • Communicate Openly and Effectively
                          • Appreciate Diversity
                          • Balance the Team's Focus
                          • Video: Working on Shared Goals through Teaming
                          • Balance the Team's Focus
                          • Case study #8 Getting on The Same Page
                          • Module Quiz
                        • Module 09 - Communication Barriers

                            • The Americans see the French as:
                            • Cultural Communication Barriers
                            • Communicate Effectively with Cross Cultural Teams
                            • Developing Awareness of Individual Cultures
                            • Demand Mutual Acceptance
                            • Video: Why Is Teambuilding Important In The Middle East?
                            • Acceptance is Essential
                            • Case study #9 Working in a Very Special Corporate Culture
                            • Module Quiz
                          • Module 10 - Workplace Conflict & Team Work in Problem Solving

                              • Workplace Conflict 
                              • Types of Conflicts
                              • Dealing with Conflict
                              • Step 1: Prepare for Resolution
                              • Step 2: Understand the Situation
                              • Step 3: Reach Agreement
                              • Resolving Workplace Conflict
                              • Preventing Conflict
                              • Teamwork in Problem Solving Strategies
                              • Collaborative Problem Solving
                              • Case study #10 Workplace and Employment Mediation
                              • Workplace and Employment Mediation
                              • Background
                              • Positions
                              • Resolution
                              • Module Quiz
                            • Post-Test

                              Kindly complete the post-test to assess your knowledge about the topic after the course.