Topic outline

  • Creative Problem Solving and Decision Making

    This course provides an overview of all significant aspects and considerations of creative problem solving and decision making for managers, supervisors and administrators who will benefit from better problem-solving and decision-making skills and business professionals who want to take their critical thinking to the next level.

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on creative problem solving and decision making Build and expand their decision-making, critical thinking and creative problem-solving skills
      Apply logical and creative approaches to solving problems and making decisions Use traditional and creative tools for identifying causes and generating solutions
      Utilize creativity and lateral thinking as business tools Demonstrate and build credibility with upper management
      Analyze and solve actual problems facing them at work Develop strategic approaches to problem-solving and decision-making
      Gain confidence in asking the right questions and overcoming the stress of making complex decisions Discuss the relationship among objectives, problem-solving, and decision-making
      Identify the nature of creativity and carryout proper planning, organizing, leading and controlling Recognize the five activities that describe the strategy process and apply creative problem-solving techniques
      Illustrate the map of creative problem solving and the problem-solving cycle Identify constraints and set general specifications as well as cultivate a creativity workplace
      Recognize creativity and harness creativity in subordinates through aligned leadership Identify and overcome obstacles to stimulate creativity
      Remove blocks to creativity and discuss the creative process, paradigm shift and industry Apply emotional intelligence, self-awareness, self-management and social awareness
      Carryout problem analysis and decision-making, gather relevant information and identify the alternatives Recognize the factors that influence decisions including decision criteria
      Gather, classify and analyze data and information Discuss the three (3) main areas of knowledge management and its benefits
      Illustrate knowledge management process, framework, benchmarking, mind maps and process map Explain the influence and role of technology as well as the costs influencing decision-making and planning

      • Course Description

        Making a good decision is a skill that can be learned, honed and perfected. This course explores how individuals, groups and organizations make effective choices. It provides the skills and techniques needed to enhance the effectiveness on decision making.
        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of creative problem solving and decision making. It covers the relationship among objectives, problem-solving, and decision-making; the nature of creativity; the proper planning, organizing, leading and controlling; the five activities that describe the strategy process; and the creative problem-solving techniques.
        Further, the course will also discuss the problem-solving cycle, creativity workplace and overcoming obstacles to stimulate creativity; the creative process, paradigm shift and industry; the emotional intelligence, self-awareness, self-management and social awareness; the problem analysis and decision-making; gathering relevant information; identifying alternatives; the factors that influence decisions including decision criteria; and gathering, classifying and analyzing data and information

        • Module 01 - Introduction

          Contents:
            • Course Title: Creative Problem Solving and Decision Making
            • Course Objectives
            • Module 1: Introduction
            • The Relationship among Objectives, Problem-Solving, and Decision-Making
            • Creativity
            • The Nature of Creativity
            • Build Self-Awareness to Develop Influence – Video
            • How Creative Thinking May Be Used in Management
            • Planning
            • Organizing
            • Leading
            • Controlling
            • How Does Creativity Help Solve Problems? – Video
            • Module Quiz
          • Module 01 - Introduction SCORM package
            Restricted Not available unless: Your payment status is complete

        • Module 02 - Creative Problem Solving Techniques

          Contents:
            • Creative Problem Solving Techniques
            • Definition
            • Exercise
            • The Map of Creative Problem Solving
            • Creative Problem Solving Techniques – Video
            • Creative Problem Solving Techniques
            • Trust Yourself Enough to Trust Others
            • Collaborate and Discover
            • Communicate to Learn
            • Be a Courageous Change Agent
            • Course Correct to Perfect
            • Ways that "creativity" is commonly used
            • Try this Creative Problem Solving Exercise - Video
            • Module Quiz
          • Module 02 - Creative Problem Solving Techniques SCORM package
            Restricted Not available unless: The activity Module 01 - Introduction is marked complete

        • Module 03 - The Problem-Solving Cycle

          Contents:
            • Video: How to Solve a Problem in Four Steps
            • The Problem-Solving Cycle
            • Video: Creative Problem Solving Process
            • Module Quiz
          • Module 03 - The Problem-Solving Cycle SCORM package
            Restricted Not available unless: The activity Module 02 - Creative Problem Solving Techniques is marked complete

        • Module 04 - Cultivate a Creativity Workplace

          Contents:
            • Creativity in the Workplace
            • How To Be A Creative Problem Solver – Video
            • Cultivate a Creativity Workplace
            • Get More Out of Your Brainstorming
            • Identify Good Ideas. Then Test Them
            • Pay Attention to Environment
            • Recognize Creativity
            • Creative Thinking Activities and Exercises to Recharge Your Brain – Video
            • Module Quiz
          • Module 04 - Cultivate a Creativity Workplace SCORM package
            Restricted Not available unless: The activity Module 03 - The Problem-Solving Cycle is marked complete

        • Module 05 - Harnessing Creativity in Subordinates through Aligned Leadership

          Contents:
            • Harnessing Creativity in Subordinates through Aligned Leadership
            • What To Do
            • Identify the Obstacles
            • Overcome Obstacles to Stimulate Creativity
            • What To Avoid
            • Divergent Thinking Skills Openness to Innovative Ideas
            • Video: Decision Making in Leadership
            • Removing Blocks to Creativity
            • Understanding the Creative Process
            • Paradigm Shift & Industry
            • Paradigm Shift
            • Video: Decision-Making Strategies
            • Module Quiz
          • Module 05 - Harnessing Creativity in Subordinates through Aligned Leadership SCORM package
            Restricted Not available unless: The activity Module 04 - Cultivate a Creativity Workplace is marked complete

        • Module 06 - Questions and Case Studies

          Contents:
            • Questions and Case Studies
            • Questions
            • Creative Problem Solving: Creative Thinking. Ask Better Questions to be More Creative – Video
            • Case Studies
            • Case # 1
            • Case # 2 Price and Innovation
            • Case # 3 Paradigm Shift
            • Video: Creative Problem Solving Activities That You Just Gotta Try
          • Module 06 - Questions and Case Studies SCORM package
            Restricted Not available unless: The activity Module 05 - Harnessing Creativity in Subordinates through Aligned Leadership is marked complete

        • Module 07 - Learning and Intelligence

          Contents:
            • Learning and Intelligence
            • Emotional Intelligence
            • What is Emotional Intelligence
            • Video: Developing Emotional Intelligence
            • Self-Awareness
            • Self-Management
            • Art of Self-Management
            • Example Social-Awareness
            • Relationships
            • Why Emotional Intelligence is Important in the Workplace
            • Possibly Frequently Asked Questions
            • Module Quiz
          • Module 07 - Learning and Intelligence SCORM package
            Restricted Not available unless: The activity Module 06 - Questions and Case Studies is marked complete

        • Module 08 - Problem Analysis & Decision-Making

          Contents:
            • Problem Analysis & Decision-Making
            • Defining the business decision-making process
            • 7 Steps of the Decision-Making Process
            • Identify the Decision
            • Weigh the Evidence
            • Gather Relevant Information
            • Take Action
            • Review your Decision
            • Video: 3 Tips for Decision-Making in Management
            • Factors that Influence Decisions
            • The Decision Makers
            • The Decision Situation
            • Thinking in Terms of a Problem or an Opportunity
            • Decision Criteria
            • Time
            • People Affected by the Decision
            • Decision Support – Theories, Tools and Techniques
            • Video: Decision Matrix Analysis: How to Make a Good Decision by Weighing Up Different Factors
            • Module Quiz
          • Module 08 - Problem Analysis & Decision-Making SCORM package
            Restricted Not available unless: The activity Module 07 - Learning and Intelligence is marked complete

        • Module 09 - Data and Information: Gathering, Classifying and Analyzing

          Contents:
            • Data and Information: Gathering, Classifying and Analyzing
            • What is Knowledge Management?
            • 3 Main Areas of Knowledge Management
            • Benefits of Knowledge Management
            • Knowledge Management Process
            • Video: Knowledge Management
            • Benchmarking
            • Why Benchmark
            • Benchmarking as a Tool
            • A Step-by-Step Approach to Benchmarking
            • Video: What is Benchmarking?
            • Module Quiz
          • Module 09 - Data and Information: Gathering, Classifying and Analyzing SCORM package
            Restricted Not available unless: The activity Module 08 - Problem Analysis & Decision-Making is marked complete

        • Module 10 - Data and Information Part 2

          Contents:
            • Mind Maps and Process Map
            • What is a Mind Map
            • How To Use A Mind Map – Video
            • Basic Mind Mapping Workflow
            • The Influence & Role of Technology
            • Information
            • Collection
            • Process
            • Tools
            • Groups
            • Technology & Marketing Decision Making – Video
            • Module Quiz
          • Module 10 - Data and Information Part 2 SCORM package
            Restricted Not available unless: The activity Module 09 - Data and Information: Gathering, Classifying and Analyzing is marked complete

        • Module 11 - Costs Influencing Decision-Making and Planning

          Contents:
            • Costs Influencing Decision-Making and Planning
            • Cost Characteristics and the Impact on Decisions - Video
            • Opportunity Cost
            • Relevant Costs
            • A Sunk Cost
            • Imputed Cost
            • Fixed, Variable and Mixed Costs
            • Shut down Costs
            • Quantitative Decision Making Tools: Decision Matrix – Video
            • Module Quiz
          • Module 11 - Costs Influencing Decision-Making and Planning SCORM package
            Restricted Not available unless: The activity Module 10 - Data and Information Part 2 is marked complete

        • Post-Test

          Kindly complete the post-test to assess your knowledge about the topic after the course.

          • Post-Test SCORM package
            Restricted Not available unless: The activity Module 11 - Costs Influencing Decision-Making and Planning is marked complete