Topic outline

  • Seeking Development Feedback

    This course provides an overview of all significant aspects and considerations of seeking development feedback for all employees.

    Seeking Development Feedback

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on seeking development feedback Understand the benefits of receiving feedback on both professional and personal levels
      Be able to proactively and regularly seek and solicit feedback Have practiced how to benefit from constructive criticism
      Have practiced seeking and accepting constructive feedback on his/her understanding and compliance with HSSE standards Be able to identify the right person (immediate superior, customers, colleagues/peers etc.) to ask for feedback, using formal and informal channels
      Understand the protocols of requesting feedback by practicing to be as specific as possible, graceful and listen actively Be able to use the feedback collected effectively to identify ones own development needs
      Be able to use feedback to measure own progress against development needs objectively, throughout the performance year Understand and have practiced how to deal with negative feedback
      Receive fair and valid feedback as well as discuss the benefits of receiving feedback on both professional and personal levels Apply constructive feedback and identify the benefits of personal development at work
      Perform proactively and regularly seek and solicit feedback as well as recognize the 14 ways employers can seek feedback from staff proactively Solicit feedback and identify the 7 smart ways to elicit honest feedback from peers
      Apply 6 ways to seek feedback to improve your performance in the workplace Choose an appropriate time and place for seeking feedback
      Receive and give effective feedback as well as identify the 3 types of feedback and the role of feedback Write a positive feedback, be prepared for negative feedback and recognize the 5 ways to take negative feedback at work and turn it into something positive
      Discuss the 4 types of constrictive feedback including the benefit from constructive criticism and the 3 reasons why constructive criticism is important Seek and accept constructive feedback on his/her understanding and compliance with HSSE standards
      Respond to constructive feedback efficiently and recognize the right person (immediate superior, customer, colleagues/ peers etc.) to ask for feedback, using formal and informal channels Differentiate formal communication and informal communication as well as apply the protocols of requesting feedback by practicing to be as specific as possible, graceful and listen actively
      Define the star model of feedback and its system Use the feedback collected effectively to identify one’s own development needs
      Collect user feedback, review collected data analysis and listen when giving or receiving feedback Use feedback to measure own progress against development needs objectively, throughout the performance year
      Monitor the progress, apply the 10 smart rules for giving negative feedback and deal with negative feedback Carryout 7 tips on how to manage your emotions and reaction when you're faced with criticism at work
      Apply the 7 ways to handle criticism including the right way to respond to negative feedback and the 5 ways not to handle negative feedback
      • Course Description

        As human beings, we’ve naturally curious and desire to have our questions answered. But there’s one area of questioning that overwhelms most of us with anxiety: asking for feedback. It’s not an easy or natural task, asking for someone’s opinion or evaluation of you and your work, but it’s an essential part of career development. We can’t promise that it will be painless, but with the proper preparation and the right questions, asking for feedback can be a smooth process
        Feedback is an essential part of the dialogue between managers and their direct reports. Feedback not only reinforces positive behaviors and encourages development; it can also prevent performance problems or catch them sooner rather than later. Most managers and supervisors know they should give feedback. Yet, many aren’t exactly sure how to begin conversations -especially if they’ve been putting them off for some time.
        This workshop focuses on feedback skills and the importance of establishing a regular dialogue with employees. This program explores the ins and outs of employee feedback: how to prepare for it, how to give it, and how to use it as a tool for increasing employee engagement

        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of seeking development feedback. It covers the fair and valid feedback; the benefits of receiving feedback on both professional and personal levels; constructive feedback and the benefits of personal development at work; the 14 ways employers can seek feedback from staff proactively; the 7 smart ways to elicit honest feedback from peers; the 6 ways to seek feedback to improve your performance in the workplace; the 3 types of feedback and the role of feedback; writing a positive feedback; being prepared for negative feedback; the 5 ways to take negative feedback at work and turning it into something positive; the 4 types of constrictive feedback including the benefit from constructive criticism; the 3 reasons why constructive criticism is important; and seeking and accepting constructive feedback on his/her understanding and compliance with HSSE standards.

        During this interactive course, participants will learn the respond to constructive feedback efficiently; recognize the right person (immediate superior, customer, colleagues/ peers etc.) to ask for feedback, using formal and informal channels; the formal communication and informal communication; the protocols of requesting feedback by practicing to be as specific as possible, graceful and listen actively; the star model of feedback and its system; using feedback to measure own progress against development needs objectively, throughout the performance year; the 10 smart rules for giving negative feedback and dealing with negative feedback; the 7 tips on how to manage your emotions and reaction when you're faced with criticism at work; the 7 ways to handle criticism including the right way to respond to negative feedback; and the 5 ways not to handle negative feedback.

        • Module 01 - Development Feedback and It's Benefits

          Contents:
            • Seeking Development Feedback
            • Course Objectives
            • Development Feedback and It's Benefits
            • Introduction
            • Definitions of Feedback
            • Giving Feedback – Video
            • The Benefits of Receiving Feedback on Both Professional & Personal Levels
            • Constructive Feedback
            • The Benefits of Personal Development at Work
            • Case Study - Developmental and Diverse Feedback
            • Summary
            • Keywords
            • The Case
            • Why it Worked
            • The Design
            • Enablers
            • The Benefits of Personal Development at Work
            • Case Study - Developmental and Diverse Feedback
            • Summary
            • Keywords
            • The Case
            • Why it Worked
            • The Design
            • Enablers
          • Module 02 - Proactively & Regularly Seek & Solicit Feedback

            Contents:
              • Feedback
              • 14 Ways Employers Can Seek Feedback From Staff Proactively
              • Soliciting Feedback
              • 7 Smart Ways To Elicit Honest Feedback From Peers
              • 6 Ways To Seek Feedback To Improve Your Performance In The Workplace
              • Making Feedback Timely – Video
              • Choose an Appropriate Time & Place for Seeking Feedback
              • Receiving and Giving Effective Feedback
              • Case Study #2 - Personalised Feedback at Scale
              • Summary
              • Keywords
              • The Case
              • Why it Worked
              • The Design
              • Enablers
              • Challenges
              • What the Literature Says
              • Moving Forwards
              • Advice for Educators
              • 10 Common Mistakes in Giving Feedback – Video
              • Module Quiz
            • Module 03 - Receive Feedback in Person Whenever You Can

              Contents:
                • Giving Feedback in Right Place
                • Purpose of Giving Feedback
                • 3 Types of Feedback
                • The Role of Feedback
                • What Are Some Examples of Positive Feedback?
                • Receiving Feedback Effectively
                • How to Write Positive Feedback
                • Be Prepared for Negative Feedback
                • 5 Ways to Take Negative Feedback at Work and Turn it Into Something Positive
                • How to give 'Effective Feedback'? – Video
                • Case Study #3 - In Class feedback
                • Summary
                • Key Features of this Case Study Include
                • Keywords
                • The Case
                • Why it Worked
                • The Design
                • Enablers
                • Challenges
                • What the Literature Says
                • Moving Forwards
                • Advice for Educators
                • Teaching Tip: Feedback – Video
                • Module Quiz
              • Module 04 - Seeking Development Feedback

                Contents:
                  • Feedback Conversation
                  • 4 Types of Constructive Feedback
                  • Feedforward - Video
                  • Feedback Discussion
                  • Constructive Feedback Should Always Be a Discussion
                  • How to Benefit from Constructive Criticism
                  • 3 Reasons Why Constructive Criticism Is Important
                  • Taking Constructive Criticism Like a Champ
                  • Handling Negative Feedback On Social Media - Video
                  • Case Study 4 - Authentic Feedback Through Social Media
                  • Authentic Feedback Through Social
                  • Summary
                  • Keywords
                  • The Case
                  • Why it Worked
                  • The Design
                  • Enablers
                  • Challenges
                  • What the Literature Says
                  • Moving Forwards
                  • Advice for Educators
                  • Module Quiz
                • Module 05 - Seeking & Accepting Constructive Feedback

                  Contents:
                    • How do You Respond to Constructive Feedback?
                    • Video: What to Ask the Person In The Mirror- Giving & Getting Feedback
                    • The Right Person (Immediate Superior, Customer, Colleagues/ Peers etc.) to Ask for Feedback, Using Formal & Informal Channels
                    • Formal Communication
                    • Informal Communication
                    • How to Give Feedback Constructively?
                    • Constructive Criticism
                    • Video: The Best Way to Accept Constructive Criticism
                    • Case Study 5 - Layers and Loops
                    • Layers and Loops: Scaffolding Feedback Opportunities
                    • Summary
                    • Keywords
                    • The Case
                    • Why it Worked
                    • The Design
                    • Enablers
                    • Challenges
                    • What the Literature Says
                    • Moving Forwards
                    • Advice for Educators
                    • Module Quiz
                  • Module 06 - The Protocols of Requesting Feedback

                    Contents:
                      • The Protocols of Requesting Feedback by Practicing to be as Specific as Possible, Graceful & Listen Actively
                      • Receiving Feedback Effectively
                      • Video: Best Practices for Asking for Feedback
                      • The 3 Types of Feedback?
                      • STAR Model of Feedback (Situation, Task, Action & Result)
                      • STAR Feedback
                      • With and Without the STAR System
                      • Video: Constructive Feedback for Managers: Giving Feedback Effectively
                      • Case Study 6 - Multiple Prompt Strategies Across Contexts: Feedback in Classroom, Lab and Professional Practice
                      • Summary
                      • Keywords
                      • The Case
                      • Why it Worked
                      • The Design
                      • Enablers
                      • Challenges
                      • What the Literature Says
                      • Moving Forwards
                      • Advice for Educators
                      • Module Quiz
                    • Module 07 - How to Give Feedback

                      Contents:
                        • How do I Give Feedback to My Boss?
                        • Video: How To Give Your Boss Feedback
                        • Use the Feedback Collected Effectively to Identify one’s Own Development Needs
                        • Feedback Collection
                        • How do You Collect User Feedback?
                        • The Best Ways to Collect Company Feedback
                        • Collected Data Analysis
                        • Video: The Secret To Giving Great Feedback
                        • Case Study 7 - Investing in Educators
                        • Investing in educators: Enhancing feedback Practices Through the Development of Strong Tutoring Teams
                        • Summary
                        • Keywords
                        • The Case
                        • Why it Worked
                        • Enablers
                        • Challenges
                        • What the Literature Says
                        • Moving Forwards
                        • Advice for Educators
                        • Module Quiz
                      • Module 08 - Example Questions for Seeking Feedback

                        Contents:
                          • 15 Questions You Need to Ask on Your Next Customer Feedback Survey
                          • Video: Best Customer Feedback Question
                          • How to Really Listen When Giving or Receiving Feedback
                          • Active Listening
                          • Let’s Break That Down
                          • Video: Listening To Feedback
                          • Receiving Feedback
                          • Case Study 8 - Data Collection for Feedback
                          • Introduction
                          • Method
                          • Stage 1. Identifying Feedback Practices
                          • Stage 2. Case Study Data Collection and Reporting
                          • Module Quiz
                        • Module 09 - Feedback to Measure Own Progress

                          Contents:
                            • Use Feedback to Measure Own Progress
                            • How Can I Monitor my Progress?
                            • Recommended Role Play for your Team: Negative Feedback
                            • How do you Give Negative Feedback to a performance Review?
                            • 10 Smart Rules for Giving Negative Feedback
                            • Video: How to Deliver Negative Feedback Fairly and Effectively
                            • Case Study 9 - Team Performance Growing Leadership Team Performance with 360 Feedback
                            • Introduction
                            • The Challenge
                            • The Solution
                            • Video: Is 360 Degree Feedback Good or Bad For Performance Management?
                            • Module Quiz
                          • Module 10 - How to Deal with Negative Feedback

                            Contents:
                              • Here are 7 Tips on How to Manage Your Emotions and reaction When You're Faced with Criticism at Work
                              • Negative Feedback At Work: 7 Ways To Handle Criticism
                              • Summary in Questions
                              • Video: How to Respond to Negative Feedback at Work
                              • The Right Way to Respond to Negative Feedback
                              • 5 Ways Not to Handle Negative Feedback
                              • Case Study 10 - Costain, Building Project Management for the Future
                              • Introduction
                              • Creating an Academy
                              • Stage One – Examining the Current Position
                              • Stage Two – Building Awareness of What Needs to Happen
                              • Stage Three – Preparing to Change
                              • Stage Four – Taking Action
                              • Stage Five – Maintaining the Change
                              • The Results
                              • Video: Roll With the Punches: How to Accept Feedback
                              • Module Quiz
                            • Post-Test

                              Kindly complete the post-test to assess your knowledge about the topic after the course.