Topic outline

  • Improving Influencing Skills

    This course provides an overview of all significant aspects and considerations of improving influencing skills for managers, supervisors, department managers, section heads, advisors, senior specialists and profession also who wish to improve their conflict resolution styles and those who wish influence others even when authority is lacking.

    Improving Influencing Skills

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on improving influencing skills Understand the different types of influencing strategies and tools
      Be aware of the four categories of skills associated with influencing others: communication and reasoning, assertiveness, interpersonal, and interactive Create tailored influence strategies when dealing with internal and external stakeholders
      Understand what influence techniques work within own organization and within the K-Group, and which ones don’t Understand and have practiced adapting influencing techniques to different personal styles
      Understand that increasing confidence and tackling limiting beliefs will increase influencing skills Identify gaps in influencing techniques and strategies and give advice on how to improve them
      Identify the different types of influencing strategies and tools Carryout strategic influence, tactical influence, situational influence, self-help-based influence, inverted influence, unintended influence and reverse influence
      Recognize the four categories of skills associated with influencing others Discuss positional power, emotion, expertise, non-verbal signals and benchmarks in influential behavior
      Create tailored influence strategies when dealing with internal and external stakeholders Raise awareness, inform and train employees and subcontractors as well as develop a communication plan for the company
      Set-up a liaison committee and apply the ethics of power influence and persuasive techniques Identify which influence techniques work within own organization and within the K-Group, and which ones don’t
      Build trust, build a real team and manage through it as well as build a network Adapt influencing techniques to different personal styles as well as perform reasoning, inspiring, consulting and collaborating
      Increase confidence and tackling limiting beliefs will increase influencing skills Recognize the 12 tips for building self-confident skills, prepare for your journey, accelerate towards success and influence through currencies of exchange
      Discuss the concept of currencies, frequently valued currencies and the approach to being assertive Be more assertive, identify your own style and capabilities, realize your talents and discuss your values and motivations
      Audit your capabilities and expertise, apply your learning style, identify gaps in influencing techniques and strategies and give advice on how to improve them Recognize the 10 ways to identify leadership gaps within your company
      Look for accountability ownership, pay attention to the ‘canary in the coal mine’ and use narrative 360 feedback Identify the status of your team, determine if your leaders are still leading and get refocused on employee needs
      Apply reverse-analyze performance evaluations, get honest and direct employee feedback Differentiate power and influence and identify the various sources of power and various methods of influence
      Discuss the consequences of influence methods, tactics to increase influence and various sources of power Gain centrality, enhance your credibility, develop networks and alliances, develop and employ eloquence, review desired results and lead your people for results
      Build and cultivate network, set networking goals, explain the importance of networking and apply the various steps to power mapping Develop an influence plan, frame your message as well as identify the main elements of an effective frame and the 9 effective influencing strategies
      • Course Description

        Everyday internally and externally and at every level, people are called upon to utilize their powers of persuasion and influence. But you’d be surprised how honing such important skills is overlooked, at a real cost to the organization.
        Being technically good at your job isn’t enough today – strong people skills are also essential. You must be able to communicate, influence and motivate your colleagues and clients to enhance relationships and improve business. Being able to connect with people and win their trust is vital. Many people, however, are left to acquire these skills through a process of trial and error.
        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of improving influencing skills. It covers the different types of influencing strategies and tools; the strategic influence, tactical influence, situational influence, self-help-based influence, inverted influence, unintended influence and reverse influence; the four categories of skills associated with influencing others; the positional power, emotion, expertise, non-verbal signals and benchmarks in influential behavior; creating tailored influence strategies when dealing with internal and external stakeholders; raising awareness; and informing and training employees and subcontractors.
        • Module 01 - Overview of Influence

          Contents:
            • Improving Influencing Skills
            • Course Objectives
            • Module 1 Overview of Influence
            • Video: The Art of Influencing
            • Understand the Different Types of Influencing Strategies And Tools
            • Video: Circle of Influence
            • Module Quiz
          • Module 02 - Aspects of Influence

            Contents:
              • Video: 6 Techniques to Influence
              • Positional Power
              • Emotion
              • Expertise
              • Non Verbal Signals
              • Benchmarks In Influential Behavior
              • Video: How to Influence Different Types of People
              • Module Quiz
            • Module 03 - Tailored Influence Strategies

              Contents:
                • Create Tailored Influence Strategies When Dealing With Internal And External Stakeholders
                • Raising Awareness, Informing and Training Employees and Subcontractors
                • Setting Up a Liaison Committee
                • Video: Leading with Influence: The Power of Bases
                • The Ethics of Power Influence and Persuasive Techniques
                • Video: 2 Powerful Ways to Influence Others
                • Module Quiz
              • Module 04 - Understand What Influence Techniques Work Within Own Organization And Within The K-group, And Which Ones Don’t

                Contents:
                  • Building Trust
                  • Video: Leveraging Influence & Trust to Lead Business Transformation
                  • Building a Real Team and Managing Through it
                  • Building a Network
                  • Understand and Have Practiced Adapting Influencing Techniques To Different Personal Styles
                  • Influencing Style Examples
                  • Video: Influencing Styles
                  • Module Quiz
                • Module 05 - Understand that Increasing Confidence And Tackling Limiting Beliefs Will Increase Influencing Skills

                  Contents:
                    • 12 Tips for Building Self-Confident Skills
                    • Video: Become Self Confident: Building Self Esteem & Self Acceptance
                    • Influence Through Currencies Of Exchange
                    • Approach to Being Assertive
                    • How to Become More Assertive
                    • Video: What Does Assertive Behaviour Look Like?
                    • Module Quiz
                  • Module 06 - Understanding Your Own Style And Capabilities

                    Contents:
                      • Understanding Yourself
                      • Realize Your Talents
                      • Video: 7 Questions That'll Help You Discover Your Unique Talent
                      • Understand your Values and Motivations
                      • Audit your Capabilities and Expertise
                      • Understand your Learning Style
                      • Identify Gaps in Influencing Techniques and Strategies and Give Advice On How to Improve Them
                      • 10 Ways To Identify Leadership Gaps Within Your Company
                      • Video: Is 360 Degree Feedback Good Or Bad For Performance Management?
                      • Module Quiz
                    • Module 07 - Power And Influence

                      Contents:
                        • Overview
                        • Difference Between Power and Influence
                        • Various Sources of Power
                        • Consequences of Influence Methods
                        • Tactics to Increase Influence
                        • Video: Sources of Power
                        • How to Exercise Power
                        • Gain Centrality and Enhance Your Credibility
                        • Develop Networks and Alliances
                        • Develop and Employ Eloquence
                        • Video: How to Keep Your Allies at Work
                        • Desired Results
                        • Module Quiz
                      • Module 08 - Building and Cultivating Network

                        Contents:
                          • Networking Tips you Should Follow
                          • Importance of Networking
                          • Video: Effective Networking for Workplace Effectiveness
                          • Mapping
                          • Steps to Power Mapping
                          • Video: Power-Mapping and Identifying Targets for Organizing
                          • Module Quiz
                        • Module 09 - Tie Strength

                          Contents:
                            • Video: The Importance of Weak Ties (Not Strong Ties) in the Workplace
                            • Exercising Influence – The Key Steps
                            • Video: Influence Mapping and Action Planning
                            • Module Quiz
                          • Module 10 - Framing Your Message

                            Contents:
                              • Video: How the Framing Effect Works | How Context Changes Decision Making
                              • Influence Strategies
                              • Video: What Strategies Influence Others?
                              • Module Quiz
                            • Post-Test

                              Kindly complete the post-test to assess your knowledge about the topic after the course.