Topic outline

  • Managing Interpersonal Networks and Responding to Conflict

    This course provides an overview of all significant aspects and considerations of managing interpersonal networks and responding to conflict for middle managers, VPs, department managers, section heads, advisors and senior specialist.

    Managing Interpersonal Networks and Responding to Conflict

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on managing interpersonal networks and responding to conflict Discuss the characteristics of conflict and apply the five methods of managing conflict
      Understand and have practiced the importance of building a network of contacts within the organization Understand and have practiced how to identify and build opportunities for themselves to enlarge their network
      Understand and have practiced how to identify and build relationships for the benefit of the organization Analyze their network in line with their role (gap-analysis, SWOT etc)
      Have practiced various techniques of how to approach a person for the purpose of networking Understand the concept of emotional bank accounts and how to keep their relationships healthy
      Understand and have practiced using behavior etiquettes when communicating with different stakeholders (how to stand, where to stand, using humor, don’t answer quickly when in a meeting etc.) Discuss the three basic types of conflict including the five levels of conflict
      Identify personality differences, power and status differences, scarce resource, intragroup conflict and intra-organizational conflict Describe vertical conflict, horizontal conflict, line-staff conflict, role conflict, preventing conflict, goal structure and reward system
      Carryout trust and communication, co-ordination, resolving behavioral conflict, smoothing, compromising and problem solving Deal with difficult people and develop a communication style that focuses on future problem solving
      Identify personality types, interact with each personality type and apply communication skills Employ listening skills and start using the right tools for your business
      Encourage two-way communication and discuss the 10 benefits of effective communication in the workplace Solve conflicts easily, increase self-esteem and apply higher employee job satisfaction
      Recognize the various types of body language, read body language and create a friendly work environment Acknowledge employees’ achievement, encourage friendly competition and create a career path
      • Course Description

        Modern management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means all the more opportunity for conflicts to arise.
        For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organization as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking - in short, it wastes energy, time and money.
        Each of us has a way of dealing with conflict that minimizes the emotional trauma that we experience. Commonly we use the same strategy for many different types of situations, this has many disadvantages. Responding to conflict involves selecting the most appropriate strategy for successful conflict management. This requires an understanding of the ways the disagreement can be approached.
        An autocratic, coercive management style can soon lead to a lack of moral and possible action against the manager. Modern managers negotiate with their staff and help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees.
        Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. It can be extremely costly. This participative programme analyzes the types of conflict that occur and sets guidelines for managing those situations.
        Learn the skills and techniques for managing conflict effectively, and to achieve positive outcomes, rather than preventing all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence, in a safe classroom environment.
        Modern management systems involve individuals with a larger number and wider variety of other people in the course of their work than ever before, which inevitably means all the more opportunity for conflicts to arise.
        For the individual, conflict is a major source of stress and can easily assume the sort of proportions, which overshadow everything else at work. It has knock-on effects for the organization as a whole. It decreases productivity, upsets relationships, creates factions, causes absenteeism, prompts resignation, makes recruitment difficult, prevents creative thinking - in short, it wastes energy, time and money.
        • Module 01 - Levels of Conflict

          Contents:
            • Managing Interpersonal Networks and Responding to Conflict
            • Course Objectives
            • Module 1 Levels of Conflict
            • Introduction To Conflict
            • Video: When Personal and Professional Values Conflict
            • Video: Organisational Conflict
            • Module Quiz
          • Module 02 - Preventing Conflict

            Contents:
              • Video: How to Reduce Conflict and Build Better Relationships
              • Resolving Behavioural Conflict
              • Video: Conflicts in the Workplace: Sources & Solutions
              • Module Quiz
            • Module 03 - How to Deal with Difficult People

              Contents:
                • Video: Top 5 Difficult People in the Workplace
                • How to Deal with Difficult People
                • Video: Managing Difficult Employees
                • Module Quiz
              • Module 04 - Understanding Differing Personalities

                Contents:
                  • Video: What is Personality?
                  • How to Interact With Each Personality Type
                  • Start by Knowing Your Personality Type
                  • Video: Type A Personalities vs Type B Personalities
                  • Module Quiz
                • Module 05 - Communication Skills

                  Contents:
                    • Video: How to Show Respect In a Conversation
                    • Top 10 Communication Skills
                    • Listening
                    • Nonverbal Communication
                    • Video: Cues: Send the Right Physical and Vocal Signals
                    • Module Quiz
                  • Module 06 - Right Ways of Communicating

                    Contents:
                      • Clarity and Concision
                      • Video: Tone of Voice in Communication
                      • Friendliness
                      • Confidence
                      • Empathy
                      • Open-Mindedness
                      • Respect
                      • Feedback
                      • Picking the Right Medium
                      • How do You Improve Communication?
                      • Video: Communication Channels
                      • Module Quiz
                    • Module 07 - Benefits of Effective Communication

                      Contents:
                        • Communication Skills
                        • Video: Resolving Conflicts: Respectful Communication
                        • Video: How to Improve Internal Communication in Your Company
                        • Module Quiz
                      • Module 08 - Communication Skills & Body Language

                        Contents:
                          • Body Language
                          • How to Read Body Language
                          • Video: Positive Body Language
                          • The Importance of Body Language in The Workplace
                          • Video: Body Language in the Workplace
                          • Module Quiz
                        • Module 09 - Types of Body Language

                          Contents:
                            • Video: The Top 10 Bad Business Handshakes
                            • Video: How to Handshake
                            • Module Quiz
                          • Module 10 - Motivating Staff

                            Contents:
                              • Video: Rewarding Employees for a Job Well Done
                              • Video: 5 Steps to Make Your Team Feel Appreciated
                              • Module Quiz
                            • Post-Test

                              Kindly complete the post-test to assess your knowledge about the topic after the course.