Apply and gain an in-depth knowledge on managing interpersonal networks and responding to conflict |
Discuss the characteristics of conflict and apply the five methods of managing conflict |
Understand and have practiced the importance of building a network of contacts within the organization |
Understand and have practiced how to identify and build opportunities for themselves to enlarge their network |
Understand and have practiced how to identify and build relationships for the benefit of the organization |
Analyze their network in line with their role (gap-analysis, SWOT etc) |
Have practiced various techniques of how to approach a person for the purpose of networking |
Understand the concept of emotional bank accounts and how to keep their relationships healthy |
Understand and have practiced using behavior etiquettes when communicating with different stakeholders (how to stand, where to stand, using humor, don’t answer quickly when in a meeting etc.) |
Discuss the three basic types of conflict including the five levels of conflict |
Identify personality differences, power and status differences, scarce resource, intragroup conflict and intra-organizational conflict |
Describe vertical conflict, horizontal conflict, line-staff conflict, role conflict, preventing conflict, goal structure and reward system |
Carryout trust and communication, co-ordination, resolving behavioral conflict, smoothing, compromising and problem solving |
Deal with difficult people and develop a communication style that focuses on future problem solving |
Identify personality types, interact with each personality type and apply communication skills |
Employ listening skills and start using the right tools for your business |
Encourage two-way communication and discuss the 10 benefits of effective communication in the workplace |
Solve conflicts easily, increase self-esteem and apply higher employee job satisfaction |
Recognize the various types of body language, read body language and create a friendly work environment |
Acknowledge employees’ achievement, encourage friendly competition and create a career path |