Apply and gain an in-depth knowledge on driving high performance |
Learn theories of how to drive individual high performance |
Understand and have practiced how to use the various problem-solving tools (such as inductive reasoning, constructive controversy, avoiding logical fallacies etc.) |
Be able to identify the causes of the problems by using root cause analysis, drill down approach, cause and effect relationships, fishbone etc |
Have practiced using brainstorming techniques such as blue sky thinking and mind mapping |
Understand and have practiced using methods such as SWOT and PEST analysis, value analysis, decision trees to determine areas of improvement |
Understand and have practiced how to implement the key principles of high-quality decision making |
Be able to define key stakeholders and their roles in making high-quality decisions |
Understand and have practiced making decisions using the decision cycle approach (Observe, Orient, Decide and Act) |
Understand and have practiced how to use different decision-making tools such as What-if analysis: making decisions by exploring scenarios; Impact analysis: identifying consequences of a decision and Cost benefit analysis: determining whether
it is worth it to take a particular decision |
Discuss performance management and the stages of performance management cycle |
Recognize the new continuous performance management cycle look like as well as the basic elements necessary for effective performance management |
Carryout goal setting, transparent communication and collaboration |
Apply employee recognition, regular feedback and reviews as well as employee development |
Employ effective employee performance management and what makes performance management systems ineffective and uninspiring |
Drive a high-performance team, give them purpose, set clear goals and objectives and lay attainable goals |
Provide state-of-the-art technology, design comfortable office spaces, get involved in important decisions and conduct team building activities |
Encourage personal growth, eliminate unimportant meetings, motivate employees and manage workload |
Apply continuous evaluation, problem solving tools, six-step problem solving model, the drill down technique and the four-frame model |
Recognize the eight disciplines of problem solving and apply the basics of root cause analysis |
Solve any problem with root cause analysis and illustrate the fishbone diagram, the 5 whys and pareto analysis |
Address the root cause you identified and solve your problem as well as design and implement the solution |
Carryout SWOT analysis and PEST analysis and discuss the benefits of decision tree analysis |
Illustrate the decision tree symbols and the 7 steps to effective decision making |