Topic outline

  • Driving High Performance

    This course provides an overview of all significant aspects and considerations of driving high performance for managers and other technical staff.

    Driving High Performance

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain an in-depth knowledge on driving high performance Learn theories of how to drive individual high performance
      Understand and have practiced how to use the various problem-solving tools (such as inductive reasoning, constructive controversy, avoiding logical fallacies etc.) Be able to identify the causes of the problems by using root cause analysis, drill down approach, cause and effect relationships, fishbone etc
      Have practiced using brainstorming techniques such as blue sky thinking and mind mapping Understand and have practiced using methods such as SWOT and PEST analysis, value analysis, decision trees to determine areas of improvement
      Understand and have practiced how to implement the key principles of high-quality decision making Be able to define key stakeholders and their roles in making high-quality decisions
      Understand and have practiced making decisions using the decision cycle approach (Observe, Orient, Decide and Act) Understand and have practiced how to use different decision-making tools such as What-if analysis: making decisions by exploring scenarios; Impact analysis: identifying consequences of a decision and Cost benefit analysis: determining whether it is worth it to take a particular decision
      Discuss performance management and the stages of performance management cycle Recognize the new continuous performance management cycle look like as well as the basic elements necessary for effective performance management
      Carryout goal setting, transparent communication and collaboration Apply employee recognition, regular feedback and reviews as well as employee development
      Employ effective employee performance management and what makes performance management systems ineffective and uninspiring Drive a high-performance team, give them purpose, set clear goals and objectives and lay attainable goals
      Provide state-of-the-art technology, design comfortable office spaces, get involved in important decisions and conduct team building activities Encourage personal growth, eliminate unimportant meetings, motivate employees and manage workload
      Apply continuous evaluation, problem solving tools, six-step problem solving model, the drill down technique and the four-frame model Recognize the eight disciplines of problem solving and apply the basics of root cause analysis
      Solve any problem with root cause analysis and illustrate the fishbone diagram, the 5 whys and pareto analysis Address the root cause you identified and solve your problem as well as design and implement the solution
      Carryout SWOT analysis and PEST analysis and discuss the benefits of decision tree analysis Illustrate the decision tree symbols and the 7 steps to effective decision making
      • Course Description

        This E-Learning course is designed to provide participants with a detailed and up-to-date overview of driving high performance. It covers the performance management and the stages of performance management cycle; the new continuous performance management cycle; the basic elements necessary for effective performance management; goal setting, transparent communication and collaboration; the employee recognition, regular feedback and reviews and employee development; the effective employee performance management; and what makes performance management systems ineffective and uninspiring
        Further, the course will also discuss the high-performance team; setting clear goals and objectives; laying attainable goals; the state-of-the-art technology; designing comfortable office spaces; getting involved in important decisions and conducting team building activities; the personal growth, eliminating unimportant meetings, motivating employees and managing workload; the continuous evaluation, problem solving tools, six-step problem solving model, the drill down technique and the four-frame model; the eight disciplines of problem solving; the basics of root cause analysis; solving any problem with root cause analysis; and the fishbone diagram, 5 whys and pareto analysis.
        During this interactive course, participants will learn the root cause you identified; solve your problem; design and implement the solution; the SWOT analysis and PEST analysis; the benefits of decision tree analysis; the decision tree symbols; the 7 steps to effective decision making.
        • Module 01 - Performance Management

          Contents:
            • Driving High Performance
            • Course Objectives
            • Module 1 Performance Management
            • What Is Performance Management? (Performance Management Defined)
            • What Does the New Continuous Performance Management Cycle Look Like?
            • Here is How this Continuous Performance Management Process Typically Looks in Leading Organizations
            • Performance Management Process: The Basic Elements Necessary for Effective Performance Management?
            • Goal Setting
            • Video: What Are The 5 Best Tools For Performance Management?
            • Transparent Communication and Collaboration
            • Employee Recognition
            • Honest and Regular Feedback and Reviews
            • Employee Development
            • What Is Effective Employee Performance Management?
            • What Makes Performance Management Systems Ineffective and Un-inspiring?
            • Video: Effective Performance Management
            • Module Quiz
          • Module 02 - Driving a High Performance Team

            Contents:
              • Video: Creating High Performing Teams
              • Video: How to Motivate and Inspire Employees
              • Module Quiz
            • Module 03 - Problem Solving Tools

              Contents:
                • Six-Step Problem Solving Model
                • Video: Improve Your Problem Solving Skills
                • The Drill Down Technique
                • The Four Frame Model
                • Eight Disciplines of Problem Solving
                • The Cynefin Framework
                • Choosing Your Method
                • Video: A Simple Explanation of the Cynefin Framework
                • Module Quiz
              • Module 04 - Root Cause Analysis

                Contents:
                  • The Basics of Root Cause Analysis
                  • Three Problem-solving Steps
                  • Better Communication, Better Analysis
                  • Video: The 5 Whys Problem-Solving Method
                  • Video: Cause Mapping Root Cause Analysis Template - Top 3 Excel Tips
                  • Module Quiz
                • Module 05 - How to Solve Any Problem With Root Cause Analysis (RCA)

                  Contents:
                    • The Fishbone Diagram
                    • Video: How to Create Cause-And-Effect Diagrams
                    • The 5 Whys
                    • Pareto Analysis
                    • Video: How to Use a Pareto Chart
                    • Module Quiz
                  • Module 06 - How to Address the Root Cause You Identified and Solve Your Problem

                    Contents:
                      • Video: Root Cause Analysis
                      • How to Address the Root Cause You Identified and Solve Your Problem
                      • 1. Design a Solution
                      • 2. Implement the Solution
                      • 3. Software Tools for Root Cause Analysis, Implementing Solutions, and Evaluation of Solutions
                      • Video: 5 Whys- Root Cause Analysis and Problem Solving
                      • Module Quiz
                    • Module 07 - SWOT Analysis

                      Contents:
                        • SWOT Analysis and PEST Analysis – When to Use Them
                        • Video: How to Use SWOT Analysis
                        • What is SWOT Analysis?
                        • When Should You use a SWOT Analysis?
                        • Video: How to Perform a SWOT Analysis - Project Management Training
                        • Module Quiz
                      • Module 08 - PEST Analysis

                        Contents:
                          • What’s a PEST Analysis?
                          • Video: SWOT & PESTEL Analysis
                          • When Should You Use a PEST Analysis?
                          • Comparing SWOT Analysis vs. PEST Analysis
                          • Video: How to Present PEST Analysis in a Creative Way
                          • Module Quiz
                        • Module 09 - Decision Trees

                          Contents:
                            • What’s a Decision Tree?
                            • The Benefits of Decision Tree Analysis
                            • Decision Tree Symbols
                            • Video: Decision Tree (CART)
                            • Module Quiz
                          • Module 10 - 7 Steps to Effective Decision Making

                            Contents:
                              • Video: Rational Decision Making Steps
                              • Video: Decision-Making in Organizations
                              • Module Quiz
                            • Post-Test

                              Kindly complete the post-test to assess your knowledge about the topic after the course.