Topic outline

  • How to Operate in Global Diverse and Virtual Teams

    This course is designed to provide an up-to-date knowledge on how to operate in global diverse and virtual teams for all level 2 employees.

    How to Operate in Global Diverse and Virtual Teams

    • Training Methodology & Objectives

      Training Methodology

      This Trainee-centered course includes the following training methodologies:-

      • Talking presentation Slides (PPT with audio)
      • Simulation & Animation
      • Exercises
      • Videos
      • Case Studies
      • Gamification (learning through games)
      • Quizzes, Pre-test & Post-test

      Course Objectives

      After completing the course, the employee will:-

      Apply and gain a comprehensive knowledge on how to operate in global diverse and virtual teams Understand how diversity impacts the workplace and how communication can be adapted to be used in the cross-cultural and global settings
      Be able to define the different types of diversity and culture and explore the different types of stereotypes that cause cross-cultural misunderstanding Understand the cultural dimensions used by Hofstede and how they differ for the various cultures working in the K-group
      Understand and practice how to communicate and work effectively with cross cultural and virtual teams including work style differences Understand the various communication styles used in cross cultural and different global settings and be able to vary own style accordingly
      Discuss virtual team and what constitutes a team as well as team concepts and phases of team development Apply bonding, development, managing the team, team dynamics, context of the team and the organization
      Carryout team building and identify the various types of team building, barriers to team building, group intercommunication formula and the common characteristics of high performing teams Manage a team during projects, develop your team and identify the conditions favorable for development of high performing teams
      Define virtual teams, work across boundaries and focus areas of virtual teams Illustrate the structure of a virtual team and discuss cultural differences, technical expertise and performance
      Employ virtual team management and identify the challenges of managing virtual teams and the various types of virtual teams Carryout performance management and team development as well as explain the advantages and disadvantages of virtual teams
      Use virtual team technology, discuss diversity filter and potential stereotyping and manage diversity Recognize diversity and change as well as apply tips to diversity change success, leadership of a virtual team and managing people and leadership
      Perform personality profiling, identify the 4 temperaments and their characteristics, compare the emotions and deal with others Manage people and apply motivation, binary thinking, conflict resolution and conflict management styles
      Carryout listening, empathizing, clarifying the issue, seeking permission and resolving the issue Employ problem solving and decision making as well as implement the solution and performing the actual implementation
      • Course Description

        Virtual teams have become the new normal as a consequence of globalization and talent shortages. To foster growth and innovation, companies increasingly rely on global virtual teams, with compelling benefits for the workplace and marketplace. 
        In the workplace, organizations benefit from deploying and developing their best internal talent, promoting a global perspective, deciding how to best allocate resources, building local stakeholder commitment, and improving innovation capabilities
        In the marketplace, benefits range from understanding cultural norms at the local level and improving forecast accuracy, to better customer retention, identifying and addressing risks and benefits, and achieving scale and local relevance.
        Traditionally, global teams were assembled based on obtaining the right mix of functional skills (marketing, manufacturing, finance, and compliance, for example), without being purposeful about other diverse factors, including cultural background, gender, race, ethnicity, and age. In fact, considering these diversity factors can provide the essential spark that leads to breakthrough thinking and provides greater career visibility for diverse talent.

        This E-Learning course is designed to provide an up-to-date knowledge on how to operate in global diverse and virtual teams. It covers the virtual team, team concepts and phases of team development; the bonding, development, managing the team, team dynamics, context of the team and the organization; the various types of team building, barriers to team building, group intercommunication formula and the common characteristics of high performing teams; managing a team during projects; developing your team; the conditions favorable for development of high performing teams; working across boundaries and focusing areas of virtual teams; the structure of a virtual team; and the cultural differences, technical expertise and performance.

        Virtual teams have their own set of challenges to overcome in order to be effective and to accomplish their goals.  This explains why most dispersed teams need specific time and effort given to developing team-building skills in order to be more successful.

        Managing a virtual team is considered to be one of the toughest tasks in today’s organisations and many of these teams are seen to fail.  In addition to the usual challenges of managing a diverse group of individuals, the manager of a virtual team is faced with further challenges including different time zones, shifting team membership, managing at a distance, lack of time and the use of communication technology.

        During this interactive course, participants will learn the virtual team management; the challenges of managing virtual teams and the various types of virtual teams; the performance management and team development; the advantages and disadvantages of virtual teams; virtual team technology, diversity filter and potential stereotyping; manage diversity; the diversity and change; the tips to diversity change success, leadership of a virtual team and managing people and leadership; the personality profiling; the 4 temperaments and their characteristics; comparing motions and dealing with others; managing people; the motivation, binary thinking, conflict resolution and conflict management styles; listening, empathizing, clarifying the issue, seeking permission and resolving the issue; problem solving and decision making; implementing the solution and performing the actual implementation.